Terms of service
Last updated 11 November 2026
1. Who this agreement is with
ClaimPilot ("the service") is operated by [COMPANY LEGAL NAME], [REGISTERED ADDRESS] ("we", "us"). By creating an account, subscribing or using the service you agree to these terms on behalf of yourself and the company you represent.
2. What the service does
ClaimPilot drafts claim documentation — scope of work, estimate narrative and supplement points — from photos and notes you upload. It is drafting software, not an adjuster, public adjuster, engineer or law firm. Every document is a draft that you must review, correct and approve before sending it to a carrier, insured or client. You are responsible for the numbers you submit.
3. Accounts
You need an account to use the service. Keep your password safe, and tell us promptly if you think someone else has access. One subscription covers one company; seat limits depend on your plan. We may suspend accounts used to attack the service, resell access, or process claims they have no right to document.
4. Free trial
New accounts get 14 days of full access without a card. When the trial ends, the account pauses until you choose a plan. Paused accounts keep their data but cannot draft new documents.
5. Plans, billing and cancellation
Plans are billed monthly or annually in US dollars and renew automatically until cancelled. Prices are shown on the pricing page and may change with 30 days' notice; changes never apply to a period you have already paid for. Cancel any time from the dashboard: your plan stays active until the end of the paid period and does not renew. We do not refund partial periods, but if a charge was made in error, contact us within 30 days and we will fix it. Failed payments keep the account in a grace period before access is paused.
6. Your content
You keep all rights to the photos, notes and documents you upload or generate. You grant us the limited licence needed to store them, process them and show them back to you. You confirm you have permission to upload photos of the properties you document, and that you will not upload material you have no right to share.
7. AI output
Drafts are produced by a third-party language model and can be wrong, incomplete or invented. They carry no warranty of accuracy. You must verify every quantity, classification and code reference against the site before relying on it. We are not liable for a claim denied, reduced or disputed because of a draft you chose to submit.
8. Availability and changes
We work to keep the service available but do not promise uninterrupted access. We may change or retire features; if we retire something material you have paid for, we will prorate or refund the unused part.
9. Ending the agreement
You can stop using the service and cancel at any time. We may end this agreement if you breach these terms, and will give you a reasonable chance to export your documents first. After the account is closed, data is deleted according to the retention terms in our privacy policy.
10. Liability
To the extent the law allows, our total liability for any claim arising out of the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for lost profits, lost claims, or indirect damages.
11. Governing law
These terms are governed by the laws of [JURISDICTION], and disputes are heard by the courts of [VENUE].
12. Contact
Questions about these terms: [SUPPORT EMAIL].